Question 1

How do I check my order status?

Accepted Answer

Visit Track Order in the header and enter your order number and email to see live status.

Question 2

Can I change or cancel an order after placing it?

Accepted Answer

Orders can be changed or cancelled within 1 hour of placement by contacting support.

Question 3

Do you offer gift wrapping?

Accepted Answer

Gift wrapping isn't currently available, but gift receipts can be added at checkout.

Question 4

How long does shipping take?

Accepted Answer

Delivery takes 2–3 business days inside Dhaka and 5–7 business days outside Dhaka.

Question 5

Where do you deliver, and what does delivery cost?

Accepted Answer

We deliver across Bangladesh. The delivery charge is ৳60 inside Dhaka and ৳120 outside Dhaka, and it is shown at checkout.

Question 6

How can I track my package?

Accepted Answer

Every order includes a tracking number, viewable from your account or the Track Order page.

Question 7

What is your replacement policy?

Accepted Answer

We replace products that arrive damaged, defective, incomplete or different from what you ordered. Request a replacement within 15 days of delivery. We don't accept returns or give refunds for a change of mind.

Question 8

How do I request a replacement?

Accepted Answer

Go to your Order History, select the delivered order, and click Request Replacement — or contact our support team. Please keep the product, its packaging and your invoice.

Question 9

Who pays for courier costs on a replacement?

Accepted Answer

When the replacement is needed because of our error, damage in transit or a defect, we cover the courier costs.

Question 10

Can I get a refund?

Accepted Answer

Refunds are limited to orders we can't deliver, or that arrive damaged or different from what you ordered. Approved refunds are processed within 7–10 days.

Question 11

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards (Visa, Mastercard, American Express), bKash, Nagad and Cash on Delivery.

Question 12

Is my payment information secure?

Accepted Answer

Yes — all payments are processed through encrypted, PCI-compliant channels.

Question 13

Can I use multiple coupons on one order?

Accepted Answer

Only one coupon code can be applied per order.

Question 14

Are your products genuine and new?

Accepted Answer

Yes — every product is sourced directly from official brands and sold brand new unless marked otherwise.

Question 15

How do I know which storage or RAM option to choose?

Accepted Answer

Product pages include a full specifications table to help you compare configurations.

Question 16

What warranty comes with my purchase?

Accepted Answer

Warranty terms vary by product and are listed on each product page, typically 1–3 years.

Question 17

How do I make a warranty claim?

Accepted Answer

Contact support with your order number and a description of the issue to start a warranty claim.

Question 18

How do I reset my password?

Accepted Answer

Use the Forgot Password link on the sign-in page to receive reset instructions.

Question 19

How do I update my saved addresses?

Accepted Answer

Go to Account → Addresses to add, edit, or remove saved addresses.

Frequently Asked Questions